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中文版
Management System
Transition Plan
24-Hour Control Room
     We have established a 24-hours support centre which is responsibility of coordinating communications between the security guards and the headquarters, monitoring their timing and area of duty and assigning tasks of security guards in cases of emergency.
    All security guards are required to report regularly to our support centre during their duties. Disciplinary actions may be taken against the security guards for failing to report to the support centre.
Customer Service Management
Our Area Customer Service Manager will constantly visit our current clients in order to review present operating procedure and seek room for improvement. They are twenty-four hour available to respond incident, complaint or inquiry. They have thorough experiences in the security and in disciplinary industries and are sure capable to handle all kind of incidents.
Patrol Monitoring
In order to ensure our performance standards meet or exceed our customer’s expectation, our 24-hour Control Centre and patrol officers are required to:
· Conduct surprise random visits
· Supervise and ensure quality performance
· Ensure customer / contract requirements are being met
· Ensure prompt responses to customer requests
· Conduct relevant training as per patrol visit reporting sheet
Investigation and Internal Affairs Team
King Force Security is a quality-driven company. We are much concerned about the integrity and discipline or our personnel. A team of experienced high-ranking officers is here to carry out internal checking and case investigations. They will perform log-book checks and patrol within premises. As this special team receives orders directly from our Managing Director, they will perform unannounced checking and such findings will be forwarded straightly to our Managing Director.
King Force Security Encouragement Award
Our objectives are based on effective performance feedback, to encourage and improve communication between employees and their supervisors via an increased of understanding of each other’s job and use such appraisal as a development tool. Rewards in terms of incentive or in cash will be presented based on our client’s feedbacks and our internal appraisals.
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